Shipping policy

At Lillie's Fashion Boutique, we want every part of your order to feel effortless, right down to the way it arrives. We are proud to offer free shipping on every order within the United States, so the price you see is the price you pay. Below you will find everything you need to know about how and when your pieces reach your door.

Where We Ship

This shipping policy applies to orders shipped within the United States. We currently ship to U.S. addresses only.

Free Shipping

All orders within the United States qualify for free shipping, with no minimum order value required. There is nothing to add to your cart and no code to enter, free shipping is applied automatically at checkout.

Delivery Times

Here is what to expect once you place your order:

  • Order cutoff time: 5:00 PM ET (Eastern Time, USA). Orders placed after this time are processed on the next business day, which may add an extra day to the estimate.
  • Order handling time: 1 to 2 business days, Monday to Friday. Once your order is processed, it is handed to one of our trusted carriers.
  • Transit time: 6 to 8 business days, Monday to Friday.
  • Estimated delivery time: 7 to 10 business days from the day you order.

Carrier Services

We partner with reliable national carriers for deliveries within the United States, including USPS, UPS, and FedEx. The carrier for your order is chosen based on your location and the items you purchased.

Tracking Your Order

Once your order ships, you will receive an email with your tracking number so you can follow your package the whole way. If you have not seen your confirmation, please check your spam folder before reaching out, and remember it can take up to 1 to 2 business days for tracking to update after your order leaves us.

Delivery Issues

If anything goes wrong with your delivery, such as a delay, a package marked delivered that you cannot find, or a lost parcel, please contact us right away at support@lilliesfashionboutique.com. We will work with you and the carrier to make sure your order arrives safely, and we will always make it right.

Returns and Exchanges

We stand behind every piece with a 30-day money-back guarantee and hassle-free returns. Returns are contact-first, so please do not send anything back on your own. Email us first at support@lilliesfashionboutique.com with your order number and we will send you the correct return address and simple step-by-step instructions. Please note that the business address listed below is for correspondence only and is not a returns drop-off point. Sending items there without a return authorization may delay or prevent your refund. For the full details, see our Refund Policy.

Questions?

You will find quick answers on our Frequently Asked Questions page, and our team is always happy to help at support@lilliesfashionboutique.com.

Our Business Information

Store Name: Lillie's Fashion Boutique
Warehouse Address: 2400 Oleander Dr, Wilmington, NC 28403, United States
Email: support@lilliesfashionboutique.com
Phone: +44 7454 755076
Contact form: Click here

Customer Service Hours
Business Days: Monday to Friday, 9:00 AM to 5:00 PM ET (Eastern Time, USA)
Response Time: We aim to reply within 1 to 2 business days.

Company Address: 85 Dunstall Hill, Office 1311, Wolverhampton, WV6 0SR, United Kingdom