Frequently Asked Questions
We are here to make shopping with Lillie's Fashion Boutique easy and worry free. Below are the questions we hear most often. If you still need a hand, just reach out and a real person will help you.
Orders and shipping
How long will it take to receive my order?
Here is what to expect from the moment you place your order:
- Handling time: 1 to 2 business days
- Transit time: 6 to 8 business days
- Estimated delivery time: 7 to 10 business days
Orders placed before our 5:00 PM ET cutoff start processing the same business day. For full details, see our Shipping Policy.
Do you offer free shipping?
Yes. We offer free shipping on every order within the United States, with no minimum to reach. You will find the full breakdown on our Shipping Policy page.
Do you ship internationally?
Not at this time. We currently ship exclusively within the United States so we can keep delivery fast, free and reliable for our customers.
How can I track my order?
Once your order ships, we email you a tracking number so you can follow your package every step of the way. If you cannot find that email, just contact us and we will resend your tracking details.
Can I change or cancel my order after placing it?
We move quickly to get your pieces to you, so please contact us as soon as possible. If your order has not yet shipped, we will do our best to update or cancel it for you.
Returns, refunds and our guarantee
What is your return policy?
We keep returns simple and hassle free. You have 30 days from the day your order arrives to send items back, as long as they are unworn and in their original condition. See our Refund Policy for the full process.
How do I start a return?
Please contact us first, or email support@lilliesfashionboutique.com with your order number and the reason for your return. We will reply with step by step instructions and the correct return address. Please wait for those instructions before sending anything back, our business address is not a returns drop off point.
Do you have a money-back guarantee?
Yes. Every purchase is covered by our 30-day money-back guarantee. If a piece is not right for you, reach out within 30 days of delivery and we will make it right. The details live in our Refund Policy.
When will I get my refund after returning an item?
Once we receive and inspect your return, your refund is processed to your original payment method. It typically appears within 7 business days, depending on your bank or payment provider. More detail is in our Refund Policy.
What if my item arrives damaged or incorrect?
We are so sorry if that happens. Please contact us within 30 days with your order number and a photo, and we will arrange a replacement or a full refund at no cost to you.
Can I exchange an item for a different size or color?
Of course. Just contact us and we will help you swap for the size, color or style you would prefer, quickly and easily.
Products and fit
How do I choose the right size?
Our pieces are designed to be flattering, comfortable and easy to wear on real bodies. Each product page includes fit notes to help you choose. If you are between sizes or unsure, contact us and we will happily guide you.
Are the colors true to the photos?
We work hard to photograph every piece as accurately as possible. Keep in mind that screens can vary slightly, so a shade may look a touch different in person.
About us and support
Where is Lillie's Fashion Boutique located?
We are an online women's fashion boutique serving customers across the United States. Being online only lets us offer a beautifully curated, relaxed and feminine collection at prices that feel fair.
Do you have a physical store I can visit?
We are an online-only boutique. Shopping online keeps our selection wide and our prices friendly, and your order comes straight to your door with free U.S. shipping.
Which payment methods do you accept?
You can check out securely with all major payment options offered at checkout. Every transaction is encrypted and processed safely.
How can I contact customer support?
We would love to hear from you. Reach us through our Contact Us page or email support@lilliesfashionboutique.com, and a member of our team will get back to you.
Our Business Information
Store Name: Lillie's Fashion Boutique
Warehouse Address: 2400 Oleander Dr, Wilmington, NC 28403, United States
Email: support@lilliesfashionboutique.com
Phone: +44 7454 755076
Contact form: Click here
Customer Service Hours
Business Days: Monday to Friday, 9:00 AM to 5:00 PM ET (Eastern Time, USA)
Response Time: We aim to reply within 1 to 2 business days.