Refund policy

30-Day Money-Back Guarantee

At Lillie's Fashion Boutique, we want you to feel wonderful in everything you order. If something is not quite right, you are covered by our 30-day money-back guarantee, and our returns are hassle-free from start to finish. You have 30 days from the day your order is delivered to request a return.

What You Can Return

  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Please return items in their original packaging where possible.
  • For hygiene and safety reasons, certain items may not be eligible for return. Any such item is clearly marked as non-returnable in its product description.

How to Start a Return

Our returns are contact-first, so starting one takes a single message.

  • Email us first. Send a note to support@lilliesfashionboutique.com with your order number and the reason for your return.
  • Wait for your instructions. Our support team will reply with step-by-step return instructions and the correct return address for your item. Please do not ship anything back before you receive these details, as the address depends on the product.
  • Pack and send. Repack the item securely with all tags and any accessories, then send it to the address we provide.

Please note that the business address shown in our Business Information below is for company correspondence only, it is not a returns destination. Always request your return address by email first.

Return Costs

  • Faulty, damaged, or incorrect items: we cover the full cost. If your item arrives defective, is damaged in transit, or is not what you ordered, we will make it right at no cost to you.
  • Change of mind: if the item simply did not suit you or you ordered the wrong size, the cost of return shipping is yours, and shipping charges are non-refundable.

Refunds

Once your return reaches us, we inspect it to confirm it meets the conditions above. After it is approved, we process your refund to your original payment method. Refunds are issued within 7 business days, and your bank or card provider may take a little longer to show the funds in your account.

Exchanges

Would you like a different size, colour, or style instead? Just tell us when you email support@lilliesfashionboutique.com and we will help you swap it quickly and easily.

Shipping and More

Every U.S. order ships free, and you can review the full details on our Shipping Policy. For quick answers, visit our Frequently Asked Questions page, or reach out any time through our Contact page. Our sale prices will not last forever, so treat yourself while your favourites are still in stock.

Our Business Information

Store Name: Lillie's Fashion Boutique
Warehouse Address: 2400 Oleander Dr, Wilmington, NC 28403, United States
Email: support@lilliesfashionboutique.com
Phone: +44 7454 755076
Contact form: Click here

Customer Service Hours
Business Days: Monday to Friday, 9:00 AM to 5:00 PM ET (Eastern Time, USA)
Response Time: We aim to reply within 1 to 2 business days.

Company Address: 85 Dunstall Hill, Office 1311, Wolverhampton, WV6 0SR, United Kingdom