Contact Us

We would love to hear from you. Whether you have a question about your order, sizing, a return, or you just want styling advice before you buy, our customer care team is here to help and happy to take the time.

The fastest way to reach us is by email at support@lilliesfashionboutique.com. We read every message personally and aim to reply within 1 to 2 business days.

How We Can Help

  • Order questions: updates on a current order, changes, or tracking. Once your order ships you will receive an email with a tracking number, and you can follow its journey on our Track Your Order page.
  • Shipping: we offer free shipping on every order within the United States, with no minimum. For full details please see our Shipping Policy.
  • Returns and exchanges: if something is not quite right, we keep it simple and hassle-free. Please read the section below before you send anything back.
  • Product and sizing: not sure which size or style will flatter you best? Send us a note and we will guide you before you order.

Returns Are Contact First

We stand behind every piece with a 30-day money-back guarantee, counted from the day your order is delivered. Please do not ship anything back on your own. Email us first at support@lilliesfashionboutique.com with your order number and the reason for the return, and our team will send you clear return instructions along with the correct return address for your item.

The company and warehouse details listed below are business and legal information only. They are not a returns drop-off address, so please always contact us first so your return is handled correctly and refunded without delay. Once we receive and inspect your item, your refund is issued to your original payment method within 7 business days. For the full process, see our Refund Policy, and for common questions our FAQ page.

Our Business Information

Store Name: Lillie's Fashion Boutique
Warehouse Address: 2400 Oleander Dr, Wilmington, NC 28403, United States
Email: support@lilliesfashionboutique.com
Phone: +44 7454 755076
Contact form: Click here

Customer Service Hours

Business Days: Monday to Friday, 9:00 AM to 5:00 PM ET (Eastern Time, USA)

Response Time: We aim to reply within 1 to 2 business days.

Company Address: 85 Dunstall Hill, Office 1311, Wolverhampton, WV6 0SR, United Kingdom

Thank you for shopping with Lillie's Fashion Boutique. We cannot wait to help you find something you will love.