Shipping Policy

Last Updated: June 24, 2026

Thank you for visiting and shopping at Ava Mae Matthews (operating under A&M Commerce V.O.F.), accessible via avamaematthews.com. Below are the terms and conditions that constitute our comprehensive Shipping Policy.

We work closely with trusted global and domestic courier networks to deliver your orders safely and efficiently.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has officially shipped.

  • Please note that processing times may slightly extend during high-volume periods (such as seasonal sales or holidays). If there is a significant delay in the shipment of your order, we will contact you immediately via email.

2. Shipping Estimates & Delivery Times

We offer reliable shipping options. Delivery transit times depend entirely on your destination country. Below are our general delivery windows after the package has left our fulfillment facility:

United States: 7 - 11 Business Days

Note: Delivery delays can occasionally occur due to custom clearance procedures or unforeseen courier disruptions.

3. Shipment Confirmation & Order Tracking

Once your package is handed over to the postal carrier, you will receive a Shipment Confirmation Email containing your unique Track & Trace (Tracking) number and a direct link to follow your parcel's journey in real-time.

Please allow up to 24–48 hours for the tracking infrastructure to update and display active logistical scanning data.

4. Customs, Duties, and Import Taxes

  • Within the European Union: Orders shipped to destinations within the EU are not subject to additional customs duties or import taxes.

  • Outside the European Union: Ava Mae Matthews is not responsible for any customs clearance fees, tariffs, or import taxes applied to your package upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, etc.).

5. Damages and Missing Parcels

Ava Mae Matthews takes great care in packing your orders securely. However, if you receive your order structurally damaged, or if the package is declared lost by the carrier, please contact our support desk immediately at info@avamaematthews.com.

Please save all packaging materials and damaged goods, and provide your order number alongside photographic evidence so we can file a claim with the courier and arrange a prompt replacement or refund for you.

6. Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address is entered correctly at checkout. We begin processing orders immediately, which makes making alterations to the address very difficult. Please double-check your credentials. If you realize an error has been made, contact us immediately at +1 9295978048.

7. Corporate Contact Information

For any logistical questions, tracking inquiries, or delivery concerns, please contact our central support department:

  • Store Name: Ava Mae Matthews

  • Company Name: A&M Commerce V.O.F.

  • Company Number (KvK): 77110617

  • Email Support: info@avamaematthews.com

  • Telephone: +1 9295978048

  • Registered Address:

    Westeind 139, 3351AN Papendrecht, The Netherlands